Agency Of Credit Control

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In an effort to provide optimum customer service, Agency of Credit Control, Inc. (ACC) has developed the following monthly Customer Service Survey (CSS). Kindly take a moment and fill out the form below.

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Agency of Credit Control, Inc.

Please rate ACC on a scale from 1 to 5 (5 being the best rating) with regard to the following items. If the score is less than 3, please provide specific examples of any problem or issue.

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1. Does ACC respond timely to your requests promptly?

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2. Are your calls answered efficiently and routed properly? Are your calls/messages returned promptly?

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3. Do you receive any complaints from customers/patients with regard to ACC’s work efforts?

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4. Are your month end reports received timely? Are they useful?

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5. Does ACC respond to your e-mails in a timely manner?

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6. If you require office visits: Does ACC visit your office with adequate frequency? Are office visits helpful?

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7. Does ACC resolve your customer service issues promptly and satisfactorily?

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8. My overall customer service rating for ACC is:

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In order to resolve any problems you might be experiencing, it is vital that the following information be supplied so that we may contact you to address the issues.

*Client Name:

*Name of Person Responding:

*Contact Phone Number:

*Contact Email Address: